It can seem like there are awards for all kinds of things these days, so at Countrywide Signs we focus on the biggest and best in our business – that’s both board management and franchising – and we think the results speak for themselves.
Countrywide Signs remains, as it has for many years, the only nationwide board management provider to be accredited to ISO 9001: 2015 standards. This coveted badge of excellence is given only to those companies demonstrating the highest standards of quality management.
For us, that’s all about our business management system. Our system, which is free to use for our clients, has been developed and constantly evolved to ensure that our customers have complete control over their boards. Accessible from any device 24/7, agents can seamlessly book in jobs and order designs and prints, as well as track their boards and receive real-time photos when their instructions have been completed.
Achieving and maintaining ISO 9001 accreditation involves, according to ISO themselves, “a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement”. In short, it means consistently providing quality services, with regular audits carried out to ensure client satisfaction with the work of our national network of franchisees.
Independent comments from agents in 2018 audits include:
- “Best board company I have used, by far.”
- “Jamie is excellent, very efficient, professional and friendly.”
- “Very pleased we swapped back to you.”
- “Board man is fantastic, nothing ever too much trouble. Could not think any higher of Paul.”
Demonstrating the satisfaction of our clients with our work, Countrywide Signs was proud to be named ‘Best Board Management: Excellent rating’ by the Property Academy at the end of last year.
The Property Academy is the UK property industry’s pre-eminent business improvement and events company, sharing information, ideas, insight and inspiration to individuals and companies in the sector.
To have received this award is particularly special because it is voted on exclusively by agents, not judged by a panel. We’re proud of the tireless work our franchisees carry out every week of the year in order to have won this award.
And when it comes to franchising, we’re part of the elite. We’re proud to be longstanding Full Members of the British Franchise Association (bfa), which assess franchisors based on their financial stability, franchisee support and ethics in franchising. IT’s a badge of honour we’ve held for nearly two decades and counting.
Attaining bfa membership is not just about writing a cheque – it’s a rigorous process which includes a scrupulous examination of our business model and anonymous and independent surveys of our franchisees on their experience in the network. The bfa’s standards are renowned internationally and each year franchisors that can’t make the grade are refused membership.
If you’re looking for a business opportunity that has the franchisee as its heart and quality embedded in its DNA, then look no further than Countrywide Signs. You certainly don’t have to take just our word for it!